Return & Exchange Policy
Return Conditions
- Items must be unused and free from any damages or defects caused by non-human factors. The 7-day appreciation period, as protected by consumer protection laws, is for you to reconsider whether the product meets your needs, and is not intended as a trial period.
- If indicated by the store, please retain the original packaging (including outer boxes). Returns will not be accepted without it.
Returns will not be accepted in the following cases:
- Beyond the 7-day appreciation period.
- Items that have been opened, used, or damaged due to human factors, such as stains, defects, damages, scratches, or wear.
- Returned items with incomplete packaging, missing invoices, or accessories.
- Items with tags removed or those that have been washed.
Return Process
- Contact customer service (via order system or email).
- Confirm eligibility for return.
- Prepare the complete product and invoice.
- Provide return shipping information (address and contact details).
- The return will be handled by the logistics company assigned by the store.
Refund Process
- Credit Card Payment: Once the return is confirmed, the refund will be processed back to the original credit card.
- Cash on Delivery Payment: The refund will be transferred to the bank account you provide.
Exchange Conditions
- Items must be unused and free from any damages or defects caused by non-human factors. If indicated by the store, please retain the original packaging (including outer boxes). Exchanges will not be accepted without it.
Exchange Process
If you and the store mutually agree to exchange the item, please process a return under your original order and place a new order with the store. The company will only issue or collect payment for any price difference; no further processing is required if there is no price difference.
Return Notes:
- Due to health and safety reasons, intimate clothing is not eligible for return or exchange.
- Please ensure the original packaging (bags/boxes) is returned in good condition, free from stains or damage.
- If the order does not meet the minimum shipping or discount requirements, the refund will be adjusted accordingly.
- If the order did not meet the threshold for a gift, the gift must be returned along with the product.
- If the gift has been used or is non-returnable, the refund will be adjusted for the value of the gift.
Return Process:
- Fill out the return form: Please submit the return form within 7 days from the day the product is delivered. Note: Please do not list a "convenience store" or "overseas" address for returns.
- Delivery Pickup: The logistics company will contact you and arrange a pickup within 3 business days. Please ensure the item is packed securely and ready for pickup at the scheduled time. Please keep the delivery receipt.
- Refund Completion: After receiving and verifying the returned product, refunds will be processed on the 1st and 16th of each month. If this date falls on a holiday, processing will be delayed by one day. Refunds will be completed within 3-5 business days after processing.
Example:
- If you apply for a return on May 3: The transaction will be settled on May 16, with an expected refund by May 19.
- If you apply for a return on May 20: The transaction will be settled on June 1, with an expected refund by June 4.
Frequently Asked Questions
Q1. In what situations can returns not be processed?
- Exceeding the 7-day appreciation period.
- Missing accessories or removed tags.
- Clear signs of use, washing, damage, or stains caused by the customer.
- Earrings and intimate clothing items (e.g., underwear, socks) are non-returnable.
- Failure to return promotional gifts.
- Items not collected within one month of arriving at the store are not eligible for returns or exchanges.
Q2. What should I do if I receive a defective item?
- Please take a photo of the defective area and send it to our customer service email: joli97.933@gmail.com. Our customer service will get back to you with the next steps.
- If you don't receive a reply within two business days (excluding holidays), please follow up with customer service.
- If the defective item is in stock, we will arrange for a direct exchange through delivery, saving you time.
